The Design Review Panel is committed to providing independent and multidisciplinary design review panel feedback to customers in an open, fair, impartial, and timely manner.

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Our promises to you – we will:

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• Be helpful and polite, and treat you with courtesy and respect at all times;

• Listen and respond to your concerns, apologize for and learn from our mistakes, and use your feedback to improve how we do things where possible;

• Provide feedback as efficiently and as quickly as possible;

• Make guidance available to help you understand the process;

• Endeavour to ensure we have appropriate experts with the right level of experience and expertise at each design review panel session;

• Make well-reasoned and informed decisions across all areas of business;

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In return – we ask that you:

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• Read and follow the guidance we make available and let us know if anything is unclear;

• Provide the necessary and relevant information to present your design proposals in a succinct and accurate manner;

• Use our online service or communicate with us electronically whenever possible;

• Understand that you may not receive the feedback that you want;

• Understand that the feedback given is opinion and suggestion given by a Panel of volunteers and does not constitute professional advice;

• Treat our staff and volunteer Panel members with courtesy and respect, and accept that we will not tolerate rude or abusive behaviour in any form of communication;

• Let us know if our service to you falls short and give us the opportunity to put that right;

• Understand that we cannot (a) advise you on how to design your project (b) provide planning policy advice (c) provide legal advice or (d) change a feedback document once it has been issued.

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